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Customer Service Representative

Customer Service Representative

We're looking for a special person who has experience with woodworking tools to help us in our customer service department. Have you ever built a project using a router and tablesaw? Do you know what a planer, jointer and bandsaw are? Do you have a passion for woodworking tools or are you interested in building projects out of wood? Can you combine that love of tools by helping similar-minded customers find the products they need for their next projects? If so, you might be a good fit for our company, please keep reading.

Infinity Tools has an immediate opening for the right Customer Service Representative that has Woodworking Tool experience and can communicate with people on the phone and via email. The best person for this role will be someone who has an interest in woodworking, has completed woodworking projects with a variety of tools and has a high level of computer literacy with above average communication skills.

Infinity Cutting Tools has grown steadily over the last fifteen years to become a leading online retailer of woodworking tools and supplies to customers all over the world. Our customers have come to love us not only for the outstanding quality of our products, but especially for the excellence of our customer service policies. They order from our website and also call our toll-free number to place orders and ask for advice. We also have a growing warehouse outlet store that has walk-in customers on a daily basis.

Now we need to fill a customer service position with a person who possesses the following traits.

You need to possess:

  • Knowledge of woodworking tools (this is an absolute must)
  • A friendly personality that comes across in both phone and email conversations
  • Above average written and verbal communication skills
  • Strong computer skills, including Microsoft Outlook and Excel
  • Excellent attention to detail and a highly organized mindset
  • Ability to take notes and work independently to complete a variety of tasks

You’ll also need:

  • Minimum of an Associate’s degree from an accredited college or university
  • Professional experience in customer service or sales, call center experience very acceptable
  • Knowledge of woodworking products and practices OR a background working with specialized tools in some capacity

Duties include but not limited to:

  • Taking inbound sales calls and answering customer service questions about woodworking tools
  • Replying to customer questions and concerns via email
  • Following up with product suppliers and updating inventory reports
  • Accounts payable entry and general bookkeeping
  • Assisting various department heads and executives with any number of tasks or projects

Infinity Tools offers a competitive compensation package, including:

  • Paid sick days, paid holidays, paid vacation
  • Company sponsored health care