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SHIPPING POLICY (Lower 48 states & International)

SHIPPING POLICY

SHIPPING METHODS

We can get your order to your workshop just as fast as you need it. When checking out, simply select the shipping method that meets your needs.

ECONOMY SHIPPING SERVICE - Our Economy Shipping Service will deliver all in-stock items to your door within 5-to-10 business days. We ship items in the order in which they were received, so if you choose the Economy Shipping Service your order may wait in line to be packaged up for a few days before it actually leaves our warehouse, but they will arrive within the 5-10 business days we promised. Packages will ship by either the US Postal Service Priority Mail or Federal Express Ground Service. As a general rule, smaller and lighter packages (1-2lbs.) are shipped with the post office and larger packages are shipped with FEDEX. Please provide a physical shipping address for all orders. FEDEX cannot deliver to a P.O. box. Tracking information is sent to all customers via email when packages are picked up from our warehouse by the carrier, so please ensure you've supplied us with the correct email address. The decision to ship via FEDEX or USPS is at our sole discretion.

FREE SHIPPING - Most orders over $100.00 (after all discounts have been applied) to the contiguous United States will qualify for free shipping via our Economy Shipping Service. Certain exclusions to this free shipping qualification apply. Items that are overweight or oversized (example: Router Table Packages, Woodworking Machinery, Power Tools, etc.) may be excluded from any active free shipping promotion or offer.

EXPEDITED SHIPPING SERVICE - If you need your order more quickly, you can have it within 3-5 Business days by selecting our Expedited Shipping Service. For only a few dollars more, your packages can be placed into a smaller queue of orders that are given priority to be packaged up and shipped out before the Economy Shipping orders. Your items will leave the warehouse sooner and be delivered to your door more quickly than if you elect the Economy Service. Please note: This is not a guaranteed service, so delays incurred by the carrier while in transit to your shipping address will not count toward the 3-5 business day delivery promise. For our list of guaranteed shipping services, please read on.

2-BUSINESS DAY GUARANTEED DELIVERY SERVICE - Our 2-Business Day Shipping Service is available for customers shipping to the contiguous United States. International orders and shipments to Alaska or Hawaii do not qualify for this service. The cut-off time for 2-Business Day Shipping is 2:00 PM, Eastern Standard Time, Monday through Friday. Orders received before this time will be packaged up to ship out the same day and will arrive within 2-business days thereafter. Orders received after 2:00 PM EST will be shipped out the following business day.

If you place an order for an item that is currently out of stock, we will ship all other in-stock items on your order with the 2-Business Day Shipping Service you selected at checkout. Your remaining items will ship via the standard shipping service at no additional cost (certain items excluded) when they come back into stock thereafter.

NEXT BUSINESS DAY GUARANTEED DELIVERY SERVICE - Our Next-Business Day Shipping Service is available for customers shipping to the contiguous United States. International orders and shipments to Alaska or Hawaii do not qualify for this service. The cut-off time for Next Business Day Shipping is 2:00 PM, Eastern Standard Time, Monday through Friday. Orders received before this time will be packaged up to ship out the same day and will arrive the next business day thereafter. Orders received after 2:00 PM EST will be shipped out the following business day.

If you place an order for an item that is currently out of stock, we will ship all other in-stock items on your order with the Next Business Day Shipping Service you selected at checkout. Your remaining items will ship via the standard shipping service at no additional cost (certain items excluded) when they come back into stock thereafter.

INTERNATIONAL ORDERS - We Do Ship To Your International Destination!
All international packages will be shipped with the U.S. Postal Service, Priority Mail International. All prices for international shipping quoted by our website are to be considered estimates. If the cost of shipping your international order should exceed the quoted price, we will email you a statement of the total shipping cost with a request for authorization to charge you the remainder. If no response to that emailed statement is recieved, will cancel your order.

Transit times for international shipments are usually between 5-14 business days, but extended delays may occur. Please consult your country's postal service for details on your shipment with the tracking infromation provided by the US Postal Service once your order has left the United States.


BACKORDERS - We dislike back orders as much as you do. If an order is placed that contains multiple-items (router bit sets included) and one or more of those items is not in stock, we will hold your order until we can ship it complete. If you ask us to ship ahead we can do so but additional shipping charges may apply. If you paid for your order by credit card, will will charge you for items as they ship out of the warehouse. If you submit payment by PayPal, then that service takes all funds at the time of checkout (we have no control over this).

We work very hard to complete all unshipped orders and to communicate the status of each order with our customers. If you have any question as to the status of your order please email us at customerservice@infinitytools.com. We do not ship ahead for international orders, as those orders ship complete when all items are back in stock.


PROMO CODE EXCLUSIONS - Shipping and handling excluded. Must enter promo code at checkout. Can not combine with any other offer or promotion. Gift cards excluded. In-stock-merchandise only. Free Ground Shipping on most orders over $100 to contiguous United States only. See shipping restrictions for more details. Backordered items excluded. 


If you have any questions regarding our shipping policies please feel free to email our customer service team at customerservice@infinitytools.com and we will respond as quickly as possible (office hours are Monday through Friday, 8:30 AM to 5:00 PM, EST).

Thank you for your interest in our premium quality woodworking tools and accessories. We look forward to serving you!

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